They work through its full fibre service and offer speeds between - Mbps. This incredibly fast service is ideal for large households that enjoy high-quality streaming and gaming, and for those who want to download HD or 4K content on multiple devices at once. Learn about the different types of broadband available in your area with our broadband availability checker guide.
So if you want to find a broadband deal without line rental, have a look at our guide on broadband without a landline. BT contracts include details of all expected price increases, including an annual price increase that usually comes into effect in April. If there are any other price increases, BT is required to let you know and give you the option to cancel your BT contract. Available for free for all new customers signing up to BT Superfast Fibre packages, the original BT Smart Hub router is designed to give you a fast and reliable wireless internet connection throughout your home.
If you have a large home, or a property with thick walls that regular Wi-Fi struggles to penetrate, BT's 'Complete Wi-Fi' could help to solve your problems. Available for both new and existing BT broadband customers for a small additional charge, its 'Complete Wi-Fi' service combines the Smart Hub 2 with additional Wi-Fi discs to all-but guarantee a strong signal in every room of your home.
All BT deals come with antivirus software to protect your devices from harm. Find out more about setting up parental controls with our dedicated guide.
All BT broadband packages offer users free access to the BT Mail service, with a personal email address ending in btinternet. Features of this include:. Just be aware that, like all provider-led email addresses, you'll likely have to change it if you switch away from BT in the future. Take a look at our guide on keeping your email address when you switch your broadband provider. BT broadband deals also come with free cloud storage, which lets you back up your photos, videos and files safely on the cloud and then access them from anywhere.
This can be much cheaper and more convenient than having to back up files to external hard drives or USB sticks. Support from BT is available around the clock with a range of contact options, including phone helplines and online support. Customers can also sign up for the firm's additional 'Tech Experts' service for complete help with their other gadgets. BT's phone helpline is available 24 hours a day, seven days a week and can be reached for free on from a UK landline.
Your call will also be directed to BT's closest call centre to your location, just for that extra touch of familiarity when you speak to its support staff.
You can also access a live chat service with a customer service agent if you can't find the answers you're looking for. I didn't get the information I need. I found it difficult to follow. Another reason. Thanks for your feedback.
Please select one feedback option. Print these instructions. How to cancel within 14 days How to reschedule your appointment Understand rental and other basic charges. Need more help? Whatever your reason for switching providers, installation times for internet provision vary depending on which company you choose, whether you need to have a new landline phone line installed and where you live. This page will tell you everything you need to know about getting connected; what to expect from the process, how long it might take in your case, which companies are better for fast broadband installation and even what happens when broadband is installed during COVID lockdown.
Whatever provider you choose for your new internet connection, the process for installing a fixed-line connection is similar:. The quickest broadband installation you can expect is waiting two weeks. If you already have a landline installed at your home, your wait may be shorter, as it might be possible for you to self-install without help from an engineer. If your situation is more complicated, you will have to wait a little longer to have your service connected.
There are also common delays, which we explain further down this page. During COVID lockdown in the UK, the majority of broadband switches have been going ahead as planned, with customers and engineers adhering to social distancing rules. Many of us have found it necessary to upgrade our internet to handle the demands of home working or homeschooling during lockdown and some great new deals have been made available by the big UK providers. Talk to your provider about this before signing up to a new deal.
For a more in-depth look at what to expect during lockdown , read our guide. The only exception is where you switch to an ultrafast fibre-to-the-premises service, where in-home installation is usually required. Check broadband in your area. BT will confirm how long installation will take when you place an order, agree a date for your services to be installed and tell you whether or not an engineer needs to come to your home.
The brand sometimes offers special deals where installation costs are waived, however, so look out for these to save some cash. This will be sent via Royal Mail and should arrive between 7am and 6pm the day before your activation date. You can easily connect the hub yourself. Check BT availability. If you have an existing line, your activation date will be approximately 15 days after you place your order. A date for an engineer to visit to install your broadband will be arranged when you place your order - this is usually within about two weeks.
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