They are horrible, net speed is 1. Customer service reps lie about rates all the time. Absolutely the worst company in the world, everyone start your own business! Four hours on the phone, do you have to wait two weeks, because they screwed up. Cannot say enough bad about Centry link. Absolutely no one cares in customer service or technical support. As a phone company you would think the connection would always be clear, people hanging up on you because you cannot understand a word they are saying.
Cannot say enough bad about this terrible terrible company. I was a 20 year centrylink customer with residential service then later I added Internet service, when it came available in my area. This year they are stopping all there promotional discounts and my phone bill increased as well as the Internet. Due to this I cancelled my services and the fact that it buffered everyday and mostly all day and I was already on the highest speed 4 mbps.
The prices listed is not true you cannot get what they have promised in the above plans. When I tried to call back and get the 5 megabytes per second along with the booster they said I could get to come back they had no memory of that. I would give them a zero if I could. Worst company I ever dealt with in almost fifty years. Please do your research and avoid the stress.
They lied to me!!! No problems ever until we moved. I was excited because Centurylink had services in the area we were moving to. I set up to move our accounts with a customer service rep. Well they reimbursed us that after I called and complained. Come to find out that I have to return the router. Cox is the way to go. I have called a half dozen times, talked to multiple supervisors, and still cannot get any feedback on when the line is going to be buried and why it has taken this long for it to be done.
I have not had any problems with my bill just that they dont communicate. They claim i had 4 chargebacks so they blocked me from paying by check. I am NOT paying the 4. So I called and finally complained spoke to a supervisor and she acted like she could have cared less.
They have alwasy been good to me but they cant figure anything out. Was told I have the check block on my account for chargebacks back from June July August and September. But I was never charged a fee from my bank. Nor did I receive any letters, emails or even a phone call. So I sent in a check in November and they accepted that but January payment is being sent back? I have called in an complained about why my payment after 4 yrs was not accepted online and no one knows. And all of a sudden they block me?
How stupid unfortunately there is no other internet provider in my area. Communication there isnt.. I ordered internet more than a week ago. So I called and then they said they would be here on the 11th. I called multiple times and was told they would be here on the 12th.
No show again no call. Needless to say I canceled and Cable America sucks. I know things happen but call, email, text something to keep me updated. I turned my other internet off the day they said they would be here. This company is horrible and when you call corporate they laugh about you when they THINK you are on hold. Very bad business. Today I called and told them to not bother coming out.
I am done they can treat us bad because they are the only provider around. Well screw that. At the most, I get 1. Mike was extremely rude and actually hung up on me as I tried to help my dad navigate the system.
He told me I had no right to help him with his account. Please know that we will get rid of century link as soon as possible. The rates are toooooo high and the customer service is quite rude. The fact that the rating at the top of this web form shows 3. I can guarantee you that CenturyLink overall has a rating of no more than maybe 2 out of 5 stars with customers.
I am now reporting them to the regulatory commission in my state and the FCC for fraud and generally poor business practices. I needed at least 3MB up for a service I was using. If CenturyLink is the slumdogs of the industry, Comcast is the mafia.
A few days after the CenturyLink installation I tested the speed and it was about 20MB down but only 1. Only 2MB. I have been with Century Link for over 3 years and other than the speeds not always being what you really thought you were paying for, I didnt have many issues with them, until I moved.
The tech who came out to install the new line was rude and short with me. He was leaning behind it to staple the wire to the ceiling unfinished basement and he pushed the top half straight onto the floor breaking two panes of glass and one of the doors. I called back several times that day and left several messages but to no avail. I had to resort to email and that is slowly getting it done. They are the worst and I will be cancelling my account at the end of this month when I will be moving and not bringing them with me!
The service is horrible. It was a 3-day process to get an actual technician to our house. Get your act together and take care of the customers. No matter what the price is its not worth the money. In the Cottonwood AZ area you are down more than up. Plus overseas support is a problem. Terrible product, terrible service, terrible customer service. After big promises Our internet service was terrible, super slow and choppy.
Needless to say, as soon as our contract was up we switched… and that brings to our second part of the problem… we called to close and pay our balance which we did. The next month we got another bill which surprised us but we payed anyway thinking we were being overcharged but not wanting to call and be on hold forever. The next month they sent us a check for a refund because, their words, we were overcharged nice surprise!
Cashed it. Needless to say never did. But beware!!! All they do is pass your call around until they wear you down. I hope this helps you stir clear away from century link.
Another deeply customer dissatisfied ex-customer. My bill tripled in 60 days. They entice you with promotional pricing and then gouge you with auto-paid predatory pricing rates afterwards. Avoid them. How much was reviews. Are you on commission? I have endured the most inept customer service in my life, thanks to CenturyLink. Three no-shows for installation so far. I mean, their system dropped my call back to the in-line pool three times when customer service reps placed me on hold. And keep in mind, this is a communications company!
This is their customer service just for getting you setup and online. How do they stay in business, other than enjoying a near-monopoly with similarly inept Comcast. I live in this third world place in North America called Minnesota, in the twin cities area.
Having been a Century Link customer since , I look back to my days in Hong Kong and Mainland China with nostalgia — there the minimum speed in interior rural China is now Mbps. When I call customer service from my home phone also Century Link the connection is unbelievably poor!
After a long and involved conversation, my internet speed goes up to almost 9 Mbps for a few weeks, and then its back to a crawl. Is this one of the companies that will take us into the future? Looks pretty bleak! When I update a game, I usually see megabytes, but with my hotspot, I receive 20 on average and frequency peak up to I heavily recommend not using CenturyLink. If a phone can get me better speed, why use their abysmal service?
I recently canceled my Century Link service. I had been a customer for about years. Last July I moved and when I called CenturyLink to move my service, for some reason the agent said she had to close my old account and open a new one. After we had moved in, I was still being billed on my old account as well as my new one, among other fees I incurred for having both accounts. I called and spoke to a Supervisor of some sort.
She was really confused as well as to why the agent had set me up with a new account. She took care of my billing issues and sent me a Visa gift card for all the inconvenience. We recently decided to switch internet providers and close our CenturyLink account. When I explained the situation he said there was nothing he could do to waive the fee.
I asked to speak to a Supervisor and was placed on hold for 25 minutes to then be disconnected. I called back and talked to four different people before being transferred to the finance department. He confirmed. Today, I received my final bill. The folks on chat told me to contact the finance department again next week. CenturyLink, this is precisely why I have chosen to leave. One agent says one thing and another says something different. I am upset that I now have to waste more of my time fixing a mistake that even your own employees have admitted was a mistake and have compensated me for as an apology for the inconvenience!
Such poor service. Switched recently from Comcast to CenturyLink fiber optic. So far the service looks great: 40Mbps download 20Mbps Upload with a steady ping reply of 3ms to my workplace. The installation tech was professional and very helpful to accommodate my requests.
I had a nightmare when trying to connect CenturyLink. No one gave me explanation or even a notice. Their system just kept cancelling my order silently. So was in a loop of creating new account, schedule installation, no one showed up, customer service confirming order was missing, saying sorry and creating another new account.
NEVER seen a service so bad. First off literally took 3 and a half weeks to get my service on after payment. If u have a diff option i recomend to go with it. While CenturyLink again came in sixth place, it notched a Again, not stellar, but not as stark a difference as the previous comparison. To offer you its competitive prices and no-term agreements, CenturyLink does require monthly prepayment. But this also means no credit checks.
Here are a few more details to consider when evaluating CenturyLink's internet service. Like many other ISPs -- including Spectrum, Verizon and Xfinity -- CenturyLink gives you the option to avoid a modem or router rental by using your own device. One thing to note from the small print -- the monthly equipment fee does not fall under the previous Price for Life deal, so it's possible that portion of your bill could increase during your time of service.
While there's no charge for self-installation, not all addresses are eligible for that option. Lastly, CenturyLink currently has an online offer for new gigabit customers -- free installation as well as no charge for the CenturyLink modem. Now, as part of the rollout of its Fiber Internet plans, CenturyLink includes unlimited data with all fiber plans, too. That's a great change and one that means you won't need to keep an eye on your data usage or worry about gobbling up too many gigabytes before your billing cycle is over.
That's still the second-highest score the company has earned with the ACSI since The company also fared better than other providers that operate in similar suburban and rural areas, including Frontier, Mediacom, Suddenlink and Kinetic by Windstream. For the J. Both those scores are below the industry average for those regions and also below what CenturyLink scored last year.
On the plus side, J. Like the ACSI data, it suggests that CenturyLink is a solid but unspectacular, middle-of-the-pack performer in terms of customer satisfaction. CenturyLink scores top points for its affordable, high-speed Fiber Internet product. It's available in more states than any other provider's fiber packages and you'll be hard-pressed to find better rates. It provides bundling services for residential and small business customers and serves 36 states. CenturyLink offers internet, home phone and TV programming services.
Most internet options are best for basic internet speeds on a few devices, but the Fiber Gigabit plan is good for heavy internet users. For more information about reviews on ConsumerAffairs.
We've had CenturyLink internet service in one of our Park City, UT condos for about 3 years now and we've been very happy with it. I'd highly recommend their internet service if y Dan from CenturyLink came out to our home today and he installed our new internet and cleaned up outside previous cables from other companies at no charge. He was thorough, profes CenturyLink offers TV, internet and phone services to customers in 36 states, though services may vary based on where you live.
The Fiber Gigabit option offers internet speeds up to Mbps and lets you effortlessly stream HD and 4K movies and shows on multiple devices. Each device experiences symmetrical speeds and unlimited data. You can select the internet speeds you need and browse plans based on what is important to you: streaming movies, listening to music, gaming or uploading videos.
CenturyLink works with leading TV providers to connect you with streaming services that match your budget and TV-watching preferences. Customers can sign up for CenturyLink and start a free trial through the TV provider.
Each provider offers different channel lineup options, streaming options and recording services. Many offer no-contract plans with no installation requirements. Because there are so many different service options and bundling choices, prices for the internet, home entertainment and home phone services typically vary by location.
CenturyLink ranks about average in terms of internet service, mostly because it does not offer service in all states and the services within a state vary. A link has directed you to this review. Its location on this page may change next time you visit. I have helped a lot of my computer customers when they have had problems with the internet service.
I recently moved in a new neighborhood and was dreading having CenturyLink. I went online to find out about service and was pleasantly surprised to see high speed service at a very reasonable price. I was able to order it and have the new router and installed it myself with some phone help. It was very easy to set up and is working like a champ. I'm getting Mbps on a stable line and even had it at 70 Mbps. Upload runs consistently at 20 Mbps. It's great for streaming tv and many other options.
I've had service for about 3 months. The service is reliable and the price is better than Xfinity. Their phone reps have always been very polite and respectful.
It would make me a great, fair offer and I'd be off the phone in less than a minute. Hello Loriann we're glad that your experience with us has been going well so far.
However if that changes please let us know and reach out to us here for help, and we'll look forward to hearing from you.
Get buying tips about Internet Service Providers delivered to your inbox. Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations. They are my phone company. They have gotten better over time and are doing very well with the Bandwidth, Reasonable rates for someone on a fixed income, don't do cable, too expensive and the local Mediacom office has an old grouch for our contact and they are expensive, phones do not work when the power goes out.
Centurylink is the best buy for the money under Hello Deann while we're glad to see you've been satisfied with your service so far, if that changes, please let us know by reaching out to us here and we'll be happy to help. Wish it was faster, more dependable.
Reliability: 5. Value: 1. Sales guys: 2 Empathy from corporate: 0. Gary on January 08, The Closer the faster speeds. David Shafer on November 09, I have never had any issues with this service, no down time, no loss of service ever. Since I really do not have a requirement for high speed I have one of the lowest speeds by request and it works very well even on those days where I need to work from home.
Rene on August 28, So far so good! Just installed a few minutes ago, tech was very knowledgeable and quick! Chris Shotwell on June 19, No problems with the internet. But it is really expensive unless they give you one of their deals.
But those typically are only for a year. Boo on June 17, Charles Hall on June 05, Service was excellent, however, after only 6-months the modem went bad.
I had a difficult time convincing them that it was the problem, but after I did they replaced it immediately. Their automated phone service lets you listen to a lot of elevator music while waiting your turn, but eventually, you get answers.
The internet and wifi are wonderful! Vanessa on April 28, Good internet provider. We have their DSL service and love it! Would recommend! Gene Sky on April 05, Solid service and speed at a fair price.
The customer retention department will lower price and increase speed to keep me as a customer. Melissa Stepherson on March 11, Had a great experience with CenturyLink. Had to cancel services due to moving out of service area. Definitely recommend this company and service staff. Go with CenturyLink. John Radcliffe on March 05, Deborah Grimaldi on March 01, Great service with very good customer service, and always ready to work with whatever issue you have, just need to call. Leann Brower on October 24, It is the best internet I have had and I recommend it to everybody.
Unfortunately we are hoping to move and their hub is full so I will have to change providers. I am not looking forward to that I almost don't want to move. Lars Everlund on July 27, I've got no complaints about CenturyLink. It's a stable system and I never have outages.
Ramon O. The speeds are slow but its useful for the average personal Internet use. Ryan J on July 06, I have had nothing but great customer service experience. My only complaint is a very low upload speed, but I would rather suffer through poor upload speeds than go with others.
CenturyLink is an alright company if you don't plan on heavy wireless usage. I have two consoles in my house and it will lag if we are both on at the same time. I have their fastest internet that they provide. Pretty happy with the service and no billing issues like I have had with other providers always adding services and upgrades without me even requesting them.
I have no complaints with CenturyLink and truly appreciate their great customer service. Their service is exceptional; great speed and reliability. Reliable so far, but don't count on actual gigabit speeds for anything else than when testing on speedtest. Actual rates are around Mbps both directions , but that's still faster than what others currently offer. Expensive, but if you need something faster than cable it may be worth it. CenturyLink has been fine for me for 8 years now.
Expensive, as my neck of the woods is largely a captive audience. I could have satellite internet, I guess, but frequent deluges would interfere with that. It's alarmingly Third World in my neighborhood so it's nice that the internet works reliably.
My service has been stable the past 2 months. It was not this Summer. CenturyLink is seriously over-subscribed in the Parker Colorado area, and has no plans they are willing to share about improving their bandwidth.
Their download speeds are ok, but their upload is inadequate for web server use. They recommend using their Cloud Savvis rather than an internal web server, and aren't very good about supporting video uploads for security. Rick S on December 17, Maximum speed is 10Mbps. The service rarely fails and the response to outages is fairly prompt. I'd be much happier at 25Mbps to my mind still a slow rate but 10 is glacial.
As a whole, CenturyLink was decent for internet. I only used their internet service and originally signed up for the 40 Mbps service. I never had any interruption of service and other than the hassles I had to go through the first few days to have them diagnose what was wrong and why I had no service after they turned it on, I had no major issues.
If you are concerned about your total speed you might want to have them check to see how far away you are from the DSLAM and what your actual speed will be. We have been very happy with CenturyLink internet. It is slow, but we also have the 7Mbps plan, which we knew would be slow. It is cheaper than any other Internet provider. Marc on September 26, We are very happy with our CenturyLink package. Upgraded to faster internet, still trying to figure some things out about it , but the kids are happier.
Good internet access when it works. Takes too long to have issues addressed and resolved when service is out. Service is ok, considering it's the cheapest in the area for the speed I want. Pam on May 29, I have used this service for several years and love the speed and connection.
Great Service! The internet service is pretty solid but slow, Mbps to Mbps down depending on current line condition which varies from week to week. They are much better than the other major competitor in this coverage area, other ISP users slow to dial up speeds in the evening, I know other ISP users in other areas do better.
I usually have an outage once or twice a year that usually gets fixed within 24 hours. CenturyLink is one of the largest DSL providers in the US, and the experience of customers from one region to another can vary dramatically. To date, We poll visitors across our site based on their IP address. By serving them a pop-up, we are able to get reviews from customers on the positive and negative side of the experience spectrum.
We use IP-verification to ensure that CenturyLink Internet reviews are left only by current CenturyLink customers, as well as to discourage angry customers from leaving more than one review, since we can identify their device as a repeat visitor when they return to BroadbandNow in the future.
We may edit reviews for small typos or grammatical errors, but otherwise we do not adjust the CenturyLink reviews or star ratings in any way. However, we do manually review customers submissions before publishing them on this page. We do this to remove low-quality and spam reviews, and to make sure that we only publish text reviews that include useful, specific, relevant information for potential customers researching CenturyLink service.
First, CenturyLink is a DSL provider, meaning that most of their plans use copper telephone lines to deliver service. These lines are not the best way to transmit digital data, and as a result the speeds of CenturyLink service in rural areas tends to be much slower than, say, a fiber of cable plan.
DSL has also begun offering fiber Internet plans in some areas. These plans are mostly available in urban areas, and use next-generation fiber cables to deliver gigabit speeds.
CenturyLink, Level 3 Communications, TW Telecom, TW Telecom of Oklahoma, tw telecom of mississippi, tw telecom of maryland, tw telecom of louisiana, tw telecom of kentucky, tw telecom of minnesota, tw telecom of south carolina. By clicking "Get My Free Quote »" above, I consent to receive from Broadbandnow and any party on Broadbandnow's behalf telemarketing calls using an autodialer or pre-recordings, email messages and SMS text messages at any time, which could result in wireless charges, at the number provided above.
I understand that consent is not a condition of purchase. Enter a zip code. Setup New Service: Jump to Check Availability by Address. Sorry, we're unable to confirm if CenturyLink is available at this address. Please enter a valid address. Ways to order CenturyLink:. If you are experiencing issues with your router, call CenturyLink customer service directly for assistance Write Review.
Service James Rosenburg on October 18, IP Verified Stuart, Virginia. Was this review helpful? Yes No. Very professional Technician! IP Verified Poulsbo, Washington. Excellent Business Solution Darrlynn on August 05, IP Verified Aurora, Colorado. Love Centurylink Mary on June 18, Reliability - 4 D on February 16, IP Verified Portland, Oregon.
Centurylink speed only up to 3Mbps James on January 23, IP Verified Lorain, Ohio. IP Not Verified. Thanks Barbara on January 12, Run around at first until I talked to Kayla! IP Verified Layton, Utah. IP Verified Corvallis, Oregon. Satisfied customer G. IP Verified Arvada, Colorado. Gave me the service I wanted when no one else could or would Joanna Rand on April 10, CenturyLink is great Dan D on March 23, IP Verified Seattle, Washington.
IP Verified Minneapolis, Minnesota. I get 7mb download TOPS. IP Verified Denver, Colorado. Love you all, Centurylink. We have history, 18 years and still going. Installation Mary on December 06, Horrible internet Frank on November 25, IP Verified Bridgeport, Texas.
Great service! IP Verified Summerfield, Florida. Slow service. IP Verified Orting, Washington. Working from home on 1mb and kbps Cindy on August 08,
0コメント