Where is feedback on ebay

This will show to other potential customers that you are dedicated to taking great care of shoppers, even when things may not have gone well at first. Any time you receive negative feedback, contact the buyer to find out what the problem is and how you can help.

Not only will this go a long way toward ensuring repeat business for your brand, it may also inspire the previously dissatisfied shopper to come back and amend their negative review possibly even without you having to send a Feedback Revision Request. Additionally, interacting with customers who had a negative experience with your brand can provide you with the information you need to make appropriate changes to your selling and customer service approach moving forward. That way, you can avoid negative feedback in the future.

Which brings us to our last tip…. Finally, avoid negative feedback on eBay by providing excellent customer service at all times.

This means responding quickly to inquiries, processing orders expediently, being honest in your product listings and taking good care of your customers throughout every stage of the buying process. Not sure where to start? Replyco enables multi-channel eCommerce sellers to consolidate all of their customer messaging into one easy-to-use inbox.

Want to experience the Replyco difference for yourself? You can try us free for 7 days by starting your free trial today. Or, learn more about us by taking a tour of our features. Have any questions for us? Reach out any time! A dialog will open as you type your search terms.

Enter your search term to display live search results. Use TAB key to navigate results. Are you a seller looking to leave feedback for a buyer? Read our article on leaving feedback for buyers. We use these ratings to determine feedback scores. How does feedback work if I buy multiple items from the same seller?

This gives your customer support team an idea about the amount of feedback they should expect to deal with. An effective way to make an impact with unhappy customers is to say sorry well. For the biggest impact, this could involve using a personal approach offline which goes above and beyond their expectations, but it depends on the opportunity.

Our interview with FreestyleXtreme gives some great examples of how they use this strategy to turn negative feedback into positive while providing some social media-worthy user-generated content. Rather than just sending out an order replacement or refund, try to do something unique that will not only give you the best chance of getting eBay feedback removed, but is also a great marketing strategy!

Why not assign a small amount of your marketing budget to your customer service team and allow them to spend it on whatever they feel will make a difference to a customer who has received a bad experience? This small investment could generate some serious ROI through social media. Instead of starting with a blank canvas to come up with innovative ideas for your business, you can use existing issues that cropped up with customers as a baseline.

This is not only a useful way to think up ideas, but solving issues highlighted in negative feedback will have the biggest impact on your bottom line. Walk away from negative feedback with the drive to improve your online business in every way possible. The chance of there being plus completely positive reviews is unlikely. Negative feedback allows potential customers to understand the worst-case scenario and from then on it can only be a positive experience.

Removing all negative reviews makes your business look inauthentic. A customer is more likely to interact with and trust your website if there is a mix of negative and positive reviews.

So there you have it, a three-part framework to help you build the kind of eBay feedback strategy that gets results! Start getting more eBay reviews today. Try xSellco free. In Best practices , eBay , Multichannel , xSellco 9 min read. Feedback basics. All about Feedback Frequently asked questions Feedback policies Detailed seller rating tips for sellers Protecting the seller's reputation Take a tutorial on Feedback.

Feedback tools. Read a note from eBay's founder , Pierre Omidyar, outlining the philosophy, values, and benefits of the Feedback Forum.